WELCOME TO CHURCHWOOD SURGERY. OUR CURRENT ADVICE TO OUR PATIENTS IS
If you have a new, continuous cough and/or a high temperature and/or loss of taste and smell - or think that you may have coronavirus, DO NOT attend the GP surgery, pharmacy or hospital.
If you have the symptoms above, even if they are mild, you must stay at home and follow the national guidance. Everyone who lives in your house must also stay at home and follow this guidance.
If you need to check your symptoms or for initial advice go to the NHS 111 online symptom checker
You should only contact NHS 111 by telephone if;
- You feel you cannot cope with your symptoms at home
- Your condition gets worse
- Your symptoms do not get better after 7 days
- You do not have access to the internet and are unable to contact NHS 111 online
IF YOU ARE SERIOUSLY UNWELL OR SHORT OF BREATH AND NEED URGENT MEDICAL ATTENTION CALL 999
If you do not have symptoms you should follow the current government rules for everyone and only leave your house for very few reasons; such as; shopping for essential items such as food and medicine or a medical need. See government guidance for details. Even when you leave the house it is important that you:
- Stay 2 metres (6ft) away from other people
- Wash your hands for 20 seconds as soon as you get home
YOU CAN SPREAD THE VIRUS EVEN IF YOU DON’T HAVE SYMPTOMS.
For up to date information about what you need to do to protect yourself and others, please visit the Public Health Wales website
How to get coronavirus support as an extremely vulnerable person
If you have a medical condition which makes you extremely vulnerable to coronavirus (COVID-19), you should have received a letter from the Chief Medical Officer. For more information go to this website
Testing and Contact Tracing
Members of the public who have symptoms of coronavirus - a new continuous cough, a fever, loss of smell or taste - can apply for a test within the first 5 days of having symptoms. If your test result is positive you will be asked to provide details of anyone you have been in close contact with so that they can also be tested. To apply for a test visit this website or telephone 119.
If you or someone in your family is experiencing mental health difficulties during this period you may find the following NHS website helpful.
Remember that you can still ask for a GP appointment for a health problem not related to coronavirus. Please telephone the surgery for a telephone or video appointment.
Welcome to Churchwood Surgery
The Practice will optimize the quality of care, control of symptoms and the prevention of illness
We are a long established practice previously based at High Street Surgery. We moved to Pontypool Medical Centre, our new purpose built surgery in 2002. Since this move we have gradually expanded our range of services, many of which are outlined on this site. We work closely with other health care professionals to run an efficient primary health care team. We have facilities for the disabled and have a car park at the front of the building.
We also have a branch surgery in Goytre where we are able to dispense prescriptions immediately to those patients who live in the area and are registered with this surgery.
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
My Health Online is a new online service brought to you from NHS Wales. My Health Online offers patients the convenience to book appointments using the internet and order repeat prescriptions online or change your contact details. If you wish to register to use My Health Online please contact the surgery. To protect patient confidentiality you must provide documents so we can make sure you are who you say you are. When you next visit the surgery please complete the MHOL registration form and provide identification, preferably photo ID (e.g. driving licence or passport).
Welsh Government has recently launched a new set of standards, which aim to raise and improve the level of service for patients in Wales from their GP practices. These standards will help patients to understand what to expect when they need advice on their health and wellbeing, when they need to consult a GP or other healthcare professional and what other options are available to them. The new standards are as follows:
- People receive a prompt response to their contact with a GP practice via telephone
- Practices have the appropriate telephony systems in place to support the needs of people avoiding the need to call back multiple times and will check that they are handling calls I this way
- People receive bilingual information on local and emergency services when contacting the practice
- People are able to access information on how to get help and advice
- People receive the right care at the right time in a joined up way which is based on their needs
- People can use a range of options to contact their GP practice
- People are able to email a practice to request a non-urgent consultation or a call back.
The overall timescale for achieving these standards is March 2021 and Churchwood Surgery is committed to working towards these by this date.
(Site updated 04/10/2021)