Your Appointment System is Changing...
We are currently in the process of trying out a new appointment system. This means that in the next few weeks our receptionists will ask you the reason for requesting a same day appointment.
Your information will be essential as it will help us decide which Healthcare Professional you will see. We want to make sure that the right person sees the right patient at the right time.
Why are we doing this...?
- We recognise the difficulty our patients experience trying to see a GP.
- There is a limit on the number of patients a GP can see in a day and demand is ever increasing.
- There are many other tasks to be done that only a GP can do.
- Some problems are more acute than others and not everyone who makes an appointment actually needs to be seen.
- Some patients would be better seen by a Minor Illness Nurse in the surgery, or a Pharmacist in the community as part of the minor ailment scheme, patients living in Trevethin can see a Nurse Practitioner in the Health centre, and acute eye problems can be treated by an Optician. Injuries and accidents should be treated in and A&E Department.
- Some requests can be handled over the phone.
We aim to continue to offer a range of routine appointments for patients who need to be seen within in 2-3 days as well as appointments in 1 or 2 weeks time for follow ups, medication reviews, sick notes, etc. Remember that we will only see one patient per appointment.
When phoning to talk to a Doctor please bear in mind the surgery times. The receptionists have been instructed not to interrupt a surgery except for emergencies. They will therefore take a message and Doctor will return your call when free to do so.
We expect patients who are able to attend surgery to do so, however, we are happy to visit patients who are medically housebound and consequently unable to come to the surgery.
Please ensure that your request for a home visit is made before 10.00am.
Remember that most requests for urgent calls will be dealt with after the doctors have finished surgery.
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.